Privacy Policy

Information We Collect

When you interact with our drawing fundamentals platform, we gather various kinds of information to tailor learning experiences for you and to enhance our services.

Personal Information

We collect details you provide directly when creating an account or reaching out to us. This includes your name, email address, phone number, and messages sent via our contact forms. When you enroll in our drawing courses, we also gather information about your artistic background and learning objectives.

Usage Data

We automatically collect information about how you use our site and learning platform. This includes pages you visit, time spent in different sections, completed drawing exercises, and technical data such as your IP address, browser type, and device details.

Cookies and Tracking

Our site uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyze performance. You can manage cookie settings through your browser.

• Essential cookies for site functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember settings
• Marketing cookies to deliver relevant content

How We Use Your Information

Your personal data helps us provide high-quality educational content and maintain the drawing platform effectively. We are dedicated to handling your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for developing your drawing fundamentals.

Communication and Support

Your contact details let us respond to inquiries, send important course updates, and provide technical support as needed. We may also send occasional newsletters about new drawing techniques, showcased artwork, or platform improvements if you’ve opted into our communications.

Platform Improvement

Usage data helps us determine which drawing exercises are most beneficial, identify areas where students struggle, and create new content that addresses common learning challenges. This analysis is performed in aggregate form to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain situations, we may use or disclose your information to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party vendors who help operate our platform, handle payments, send emails, and provide customer support. These providers have access only to information needed for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If LoyalHarborTrail participates in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you by email and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or government request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have specific rights regarding your personal information.

Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. We will provide this information within 30 days of your request, subject to legal exceptions.

Data Deletion

You may request deletion of your personal information, and we will comply unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by reaching out to us directly. You will still receive essential account and course enrollment communications.

Cookie Management

Most web browsers let you control cookies via their settings. You can choose to accept all cookies, block certain types, or get prompted before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or loss.

Security Measures

Our security practices include encrypted data transfer, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Account data is typically retained for about three years after closure, while course progress data may be retained for up to seven years for educational records.

International Transfers

Although our main operations are in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy law requirements for international data transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child’s information, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we've collected from their child, request deletion, and deny further collection or use of their child’s data. We provide clear mechanisms for parents to exercise these rights.

If you believe we have collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you of significant changes via email or prominent notices on our site.

Minor changes may be posted without individual notification, so please review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy updates signifies your acceptance of the revised terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.